Hotel Grones

FAQ - Frequently asked questions and our answers

We’ve compiled the most important information for a pleasant stay at Hotel Grones in the Dolomites.

If you have any unanswered questions, please do not hesitate to contact us on +39 0471 797040 or by email at info@hotelgrones.com.

Are there measures in place for protection against Coronavirus?

We can assure you that the protection and well-being of our guests is our top priority and we strive to provide you with a safe holiday. We will always respect all regulations set by the Italian government without losing sight of the all-important holiday experience of our valued guests.

What are the check-in and check-out times?

On the day of arrival, your room will be available from 15:00. On the day of departure, we ask you to vacate the room by 11:00.

MWill we need to take bathrobes and slippers with us?

Bathrobes and slippers are available in your room, free of charge. (Bathrobes are also available for children aged 4+).

Where is the Hotel Grones situated?

Hotel Grones is located about 500 m from the centre of Ortisei in Val di Gardena, in the South Tyrolean Dolomites (province of Bolzano).
The town of Ortisei lies at an altitude of 1,236 m and Hotel Grones is at an altitude of approximately 1,260 m.
From Ortisei, you can easily reach 2,000 m with the Alpe di Siusi cable car, 2,500 m with the Seceda cable car and 2,200 m with the Rasciesa cable car. All three destinations allow you to set off into the extensive hiking area. Both Seceda and Alpe di Siusi are also beautiful and unique skiing areas.

How far is it to the town centre and the ski lifts?

The hotel is located in a very quiet area, just a 6–7-minute walk from the centre of Ortisei. The beautiful Luis Trenker walkway is right below the hotel and leads directly to the town centre.
The lifts can be reached within 7 minutes (Seceda) or 10 minutes (Alpe di Siusi) on foot.

How do I get to the ski slopes in winter?

In winter, our hotel shuttle service takes you directly to and from the ski lifts in Ortisei, where you can get straight into some skiing fun.
Leave your car in our garage and enjoy a relaxed, car-free holiday!

Where can I park?

You are welcome to use our underground car park free of charge. The outdoor parking spaces behind the hotel are reserved for people who are checking in or out.

Where can I rent a mountain bike?

You can rent high-quality mountain bikes free of charge directly at the hotel. We also have child bike seats and helmets available for your safety.

Where can I rent an e-bike?

We do not have e-bikes for rent at the hotel, but you can find them at several rental shops in Ortisei. There is a large selection of e-bikes at the Seceda cable car valley station, where you will be well advised.

How warm is the water in the swimming pool and when is the wellness area open?

The temperature in our swimming pool is 31°C and the jacuzzi is a lovely 33°C. Our pools are open daily from 07:00 to 19:00.
Our saunas are open daily from 15:00 to 19:00.

Mountain Paradise